Job Description
AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings.
We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry.
We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users.
This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast.
You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly.
We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of.
You should also be constantly thinking about how support can be faster, smarter, and more scalable over time.
You love helping people and communicating clearly.
